Musings.
In working with companies of all shapes and sizes, we run into a few common themes-- everyone would like to make more revenue and everyone struggles with communication. Whether it's peer to peer, communication, or organizational communication every company seems to struggle with it. We've put together a quick presentation on communication essentials that we've found to be effective.
Read MoreSometimes the simplest approach is best. This presentation provides methods for gaining actionable customer feedback and a simple straightforward method for addressing customer complaints.
Read MoreITSM process frameworks and supporting management systems can be invaluable assets to an IT organization. However, without the right Service Management foundation in place these assets can quickly turn into a source of chaos and expense.
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