Case Study for Improving Performance and Revenue on Staffing Services Contracts

Delivering highly skilled staff to support U.S. Government contracts is a challenging and competitive business.  Working with Crystal Clear Technologies (CCT), i3 Design and Consulting LLC implemented a services-based approach that supercharged their business. The approach also enabled them to achieve their ISO 9001:2015 and CMMI for Services goals opening additional government contracting avenues. 

Our unique approach:

• Created a foundation for the business to grow strategically and appropriately scale back office functions
• Enabled CCT to better understand their own business and customers through measured services
• Reduced business development costs by establishing a consistent pursuit evaluation process consistent with the CCT growth strategy.
• Documented key customer facing and internal business processes improving quality of delivery, lowering costs, and enabling long-term infrastructure scalability.
• Streamlined ISO certification and CMMI appraisal process by created a single unified management system approach

About i3 Design and Consulting

i3 Design and Consulting LLC is a boutique Information Technology, process consulting, and products firm headquartered in Leesburg, Virginia.  Our company is defined by its deep content knowledge of its staff and partners.  We bring twenty years of information technology and business process improvement knowledge to the table, with a record of success producing business value, increasing operational efficiency through IT innovation and process improvement, and driving customer focused service excellence.  i3 provides consulting support to senior executives, as well as, leadership to transition organizations to the next level by transforming business processes and improving growth, margin, customer engagement, IT, and quality.