ITSM Consulting Program Comparison

We know that companies and budgets vary.  As such, we've created multiple consulting options based on our experiences from working with customers of all shapes, sizes, and situations.  Picking the right engagement strategy is often as important as the engagement itself.  Make an appointment to talk with us about choosing the best option for your company.  If you have already determined your path forward, you can purchase the remote solution and remote consultant options directly on this site and have access to resources today. 

Remote Solution

Best option for companies that want a complete ITIL-based ITSM solution and only need limited expert consulting.

Available for online purchase

Online Resources
ITSM System Accelerator (12 month site license)
ITIL/ITSM Resource Library

On-Demand Training
Functional Manager Training
Process and System Tailoring Series
Services, SLA's, and Targets Series
Implementation Optimization Series
ITSM Optimization Series

Expert Consulting
Virtual and online solution includes:
Step-by-Step Weekly Project Plan
Personal Consultant Assigned
Consultant Email and Phone Support
Coaching Calls with Consultant
Documentation Review

Remote Consultant

Best option for companies that want active project management, document development and tailoring, and meeting coordination.

Available for online purchase

Online Resources
ITSM System Accelerator (12 month site license)
ITIL/ITSM Resource Library

On-Demand Training
Functional Manager Training
Process and System Tailoring Series
Services, SLA's, and Targets Series
Implementation Optimization Series
ITSM Optimization Series

Complete Consulting Support
Virtual and online solution includes:
Remote Solution plus...
Project Management
Document Development & Tailoring
CAB & Improvement Review Participation

Partnership Consultant

Best option for companies that want onsite support but want to split the work of the project with the consultant 50/50.

Make an appointment for a quote

Online Resources
ITSM System Accelerator (12 month site license)
ITIL/ITSM Resource Library

On-Demand Training
Functional Manager Training
Process and System Tailoring Series
Services, SLA's, and Targets Series
Implementation Optimization Series
ITSM Optimization Series

Expert Consulting Support
Virtual and onsite solution includes:
Step-by-Step Weekly Project Plan
Personal Consultant Assigned
Onsite Gap Assessment
Onsite Coaching with Consultant
Document Development & Tailoring

Full On-Site COnsultant

Best option for companies that want active on-site project management, document development, and the consultant to carry the workload.

Make an appointment for a quote

Online Resources
ITSM System Accelerator (12 month site license)
ITIL/ITSM Resource Library

On-Demand Training
Functional Manager Training
Process and System Tailoring Series
Services, SLA's, and Targets Series
Implementation Optimization Series
ITSM Optimization Series

Complete Consulting Support
Virtual and onsite solution includes:
Partnership Consultant plus...
Project Management
Document Development & Tailoring
Support for Meetings and Reviews
Implementation Support - Onsite